Catilla
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Catilla
Design Studio
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Shipping + Returns
 

Processing Time:

The time we need to process an item varies.

Ready to ship items ship out 1 to 3 business days after purchase date and payments have cleared.

Custom Made: Made to Order items, ship out 1 to 2 weeks after purchase date and payments have cleared.

Shipping:

We only ship to the United States and Canada.

USA Domestic Packages are shipped out through USPS First Class Mail with tracking.

Domestic packages can take from 3 to 7 business days to arrive to its destination.

International Packages are shipped out through USPS International Mail with tracking.

International packages can take from 2 weeks to 21 days to arrive to its destination.

Estimated Shipping Times:

We will do our best to ship out your items in a timely manner but cannot guarantee it.

Customs & Import Taxes:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges:

We gladly accept returns and exchanges. Contact us within 7 days of delivery.

We accept returns on unused items. Return items in their original packaging within 14 days of delivery.

Cancellations:

We accept cancellations. Contact us within 24 hours to cancel your order.

Contact us if you have a concern with your order and package.